Legal
Terms and booking information
An outline of how bookings, quotations and payments work. Full terms are set out in your written agreement.
This page provides a general summary of how enquiries, proposals, bookings and supplier arrangements work. The complete terms for each event are set out in the written agreement provided before a booking is confirmed.
Enquiries and proposals
Enquiries are followed by a free 1-hour initial consultation to establish scope and confirm that we are the right fit. If we are, a US$50 fee covers preparing the itemised quote. It is deducted in full from the planning fee when you book.
Confirming a booking
A booking is confirmed once a signed agreement and the agreed booking deposit are in place. Dates are not held until both are received. Supplier availability and pricing can change before confirmation.
Quotations and pricing
Planning fees cover up to 150 guests. Larger events are priced per extra 50 guests up to 500 guests; over 500 guests is a custom quote. The initial consultation is free. The US$50 itemised-quote fee applies only afterwards if we are a good fit and is deducted in full from the planning fee when you book. A 50% deposit secures your date, with the balance due 7 days before the event.
Payments
A payment schedule is set out in your agreement, aligned to supplier payment deadlines. Suppliers may require full settlement before the event date. Late payment can affect supplier bookings and delivery.
Changes to scope
Scope changes — guest numbers, additional services, venue changes or date changes — are confirmed in writing and may affect costs and timelines.
Postponement and cancellation
Postponement and cancellation terms depend on how much notice is given and on the terms of each contracted supplier. These terms are set out in full in your agreement before you commit.
Supplier relationships
Hire items, signage and stationery are supplied, delivered and set up by Caronai Events. Other suppliers are managed on your behalf. Where suppliers contract directly with you, their own terms apply. We are not the provider of venue, catering, technical or transport services.
Circumstances beyond our control
Weather, power interruptions, venue restrictions, travel disruption and supplier failure are planned for through contingency arrangements, but cannot always be eliminated. We will always act to protect the event and keep you informed.
Photography and publicity
We publish event photography and written case studies only with your written permission. You may decline without it affecting your engagement with us.
Questions
Email us at caronaievents@gmail.com, telephone +263 715 141 367, or request a proposal.